We want you to be completely satisfied with your purchase. If something isn't right, we'll do everything we can to make it right.
Your statutory rights: Your consumer rights under the Consumer Rights Act 2015 are not affected by this policy. You are always entitled to a repair, replacement or refund for faulty goods.
Email us at info@stranger-tings.co.uk with your order number and reason for return. For damaged items, please include clear photos within 48 hours of receiving your order.
We'll review your request and respond within 1–2 working days to confirm whether a return is approved and provide return instructions.
Return items in their original packaging where possible. We recommend using a tracked service. Return postage costs are the customer's responsibility unless the item is faulty or we sent the wrong item.
Once we receive and inspect the returned item, we'll process your refund or send a replacement within 3–5 working days. Refunds are returned to your original payment method.
We take great care packing every order, but on rare occasions items can be damaged in transit. Here's what to do:
We will offer a full replacement or refund for items damaged in transit. We may need to raise a claim with Royal Mail, so keeping the packaging is important.
All orders are dispatched via Royal Mail 48 with tracking included. We aim to dispatch within 48 hours of payment being received, Monday to Friday.
View Full Delivery Information →Our team is happy to help. Get in touch and we'll resolve any issue quickly.
Email Us Contact Page